POLICIES & TERMS

1. Data Controller. The data controller responsible for the processing of personal data collected through this website is vividframepoint, located at 55 RUE NATIONALE, 59800 Lille, France. For any privacy-related inquiries, you may contact us at [email protected].

2. Data We Collect. We may collect and process the following categories of personal data: (a) Identity data including name and email address submitted via our contact forms; (b) Technical data including IP address, browser type and version, operating system, device type, and pages visited, collected automatically through server logs and analytics tools; (c) Communication data including the content of any messages or inquiries you send to us.

3. Legal Basis for Processing. We process your personal data on the following legal bases under the EU General Data Protection Regulation (GDPR): (a) Consent — when you voluntarily submit information through our contact forms; (b) Legitimate interest — for the purposes of operating and improving our website, communicating with prospective clients, and ensuring network security; (c) Legal obligation — when retention of data is required by applicable law.

4. Purpose of Processing. Your personal data is processed for the following purposes: (a) To respond to your inquiries and provide requested information about our web design services; (b) To maintain internal records of client communications; (c) To analyze website usage and improve our digital services; (d) To comply with legal and regulatory obligations applicable to our business operations.

5. Data Retention. Personal data submitted through contact forms is retained for a maximum period of 24 months from the date of last communication, unless a longer retention period is required by law or a business relationship has been established. Technical logs are automatically purged after 12 months.

6. Data Sharing. We do not sell, rent, or trade your personal data to third parties. Your data may be shared with: (a) Technical service providers who assist in website hosting and maintenance, bound by data processing agreements; (b) Legal authorities when required by law or valid legal process; (c) Payment processors solely for the purpose of executing transactions initiated by you.

7. International Transfers. Where data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect the integrity and privacy of your personal data.

8. Your Rights. Under the GDPR, you have the following rights: (a) Right of access — to request a copy of the personal data we hold about you; (b) Right to rectification — to request correction of inaccurate or incomplete data; (c) Right to erasure — to request deletion of your personal data where there is no compelling reason for continued processing; (d) Right to restrict processing — to request limitation of processing in certain circumstances; (e) Right to data portability — to receive your data in a structured, commonly used, machine-readable format; (f) Right to object — to object to processing based on legitimate interests or direct marketing. To exercise any of these rights, contact us at [email protected].

9. Data Security. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server environments, access controls, and regular security assessments.

10. supervisory Authority. You have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection supervisory authority, if you believe that the processing of your personal data infringes applicable data protection law. CNIL website: https://www.cnil.fr.

Last updated: January 2026. vividframepoint reserves the right to update this policy. Material changes will be communicated through this website.

1. What Are Cookies. Cookies are small text files placed on your device when you visit a website. They are used to store information about your browsing session and preferences, enabling the website to function correctly and providing analytics data to the site operator.

2. Cookies We Use. vividframepoint uses the following categories of cookies: (a) Strictly necessary cookies — required for the core functionality of this website, including session management, security tokens, and cookie consent preferences stored via localStorage. These cookies do not require consent; (b) Analytics cookies — we may use privacy-respecting analytics tools to collect anonymized data about page views, session duration, and navigation patterns. This data does not personally identify you; (c) Preference cookies — used to remember your cookie consent choice so the banner does not reappear on subsequent visits.

3. Third-Party Cookies. This website may embed content from third-party services (e.g., Google Maps) which set their own cookies. These cookies are governed by the respective third-party privacy policies. We encourage you to review Google's privacy policy at https://policies.google.com/privacy.

4. Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of this website. Detailed instructions for managing cookies are available in your browser's help documentation.

5. Cookie Consent. Upon your first visit, a cookie consent banner is displayed. By clicking the acceptance trigger (LOAD_TRACK), you consent to the use of non-essential cookies as described in this policy. Your consent preference is stored in localStorage and persists until you clear your browser data or withdraw consent.

6. Changes to This Policy. We may update this Cookies Policy from time to time to reflect changes in our practices or applicable regulations. The date of the most recent revision is indicated at the top of this section.

Last updated: January 2026.

1. Scope. This Refund Policy applies to all services provided by vividframepoint, located at 55 RUE NATIONALE, 59800 Lille, France, including but not limited to web design, development, brand identity, SEO optimization, and related digital services.

2. Project Milestones and Payment Structure. Projects are typically structured around defined milestones. An initial deposit is required upon project commencement to secure scheduling and resource allocation. Subsequent payments are tied to milestone deliverables as agreed in the project contract. This structure ensures transparency and mutual accountability throughout the engagement.

3. Cancellation Before Work Begins. If you cancel a project before any work has commenced, you are entitled to a full refund of any deposit paid, minus any administrative fees incurred (maximum 5% of the deposit amount). Cancellation must be communicated in writing to [email protected].

4. Cancellation After Work Has Begun. If you cancel a project after work has commenced: (a) Payment is due for all work completed up to the date of cancellation, calculated proportionally against the project milestone structure; (b) Any completed deliverables become the property of the client upon payment for the corresponding milestone; (c) A cancellation fee of 15% of the remaining project value may apply to cover administrative overhead and resource reallocation.

5. Dissatisfaction with Deliverables. If you are dissatisfied with a delivered milestone, you must notify us in writing within 14 calendar days of delivery, specifying the nature of the deficiency. We will: (a) Review your feedback within 5 business days; (b) Propose a revision plan at no additional cost if the deficiency relates to deviations from the agreed project specification; (c) If the deficiency cannot be resolved through revision, negotiate a fair partial refund commensurate with the value of undelivered or deficient work.

6. Non-Refundable Items. The following are non-refundable: (a) Third-party costs incurred on your behalf (domain registrations, hosting fees, stock assets, licensed software); (b) Work completed and approved at previous milestones; (c) Administrative and consultation fees for projects that were scoped but not contracted.

7. Refund Processing. Approved refunds will be processed within 30 business days of agreement, using the original payment method where possible. For international transfers, processing times may vary.

8. Dispute Resolution. In the event of a dispute regarding refunds, both parties agree to attempt amicable resolution through direct communication before pursuing any legal remedy. Governing law: French Republic. Jurisdiction: Tribunal de Commerce de Lille.

Last updated: January 2026.

1. Acceptance of Terms. By accessing and using the website and services of vividframepoint (hereinafter "the Company"), located at 55 RUE NATIONALE, 59800 Lille, France, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our website or services.

2. Services. vividframepoint provides professional web design, development, brand identity, and digital optimization services. The scope, deliverables, timeline, and pricing for each engagement are defined in a separate project proposal or contract agreed upon by both parties prior to commencement of work.

3. Intellectual Property. Upon full payment of all agreed fees, the client receives full ownership of all custom-designed deliverables produced specifically for the project, including designs, code, and copywriting. The Company retains the right to display the work in its portfolio and marketing materials unless otherwise agreed in writing. Third-party assets, frameworks, and libraries used in the project remain subject to their respective licenses.

4. Client Obligations. The client agrees to: (a) Provide timely access to all necessary materials, credentials, and information required for project execution; (b) Designate a single point of contact for approvals and feedback; (c) Review and approve deliverables within the timeframes specified in the project agreement; (d) Ensure that all content provided for inclusion in the project does not infringe upon third-party intellectual property rights.

5. Project Timeline. Project timelines are estimates based on the scope defined at the outset. Delays caused by the client (late feedback, delayed content delivery, scope changes) will result in corresponding extensions to the project timeline. The Company will communicate any anticipated delays promptly and propose adjusted timelines where necessary.

6. Limitation of Liability. To the maximum extent permitted by applicable law, vividframepoint shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability for any claim arising from a project shall not exceed the total fees paid by the client for that specific project.

7. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the course of an engagement. This includes business strategies, technical specifications, financial data, and client lists. This obligation survives the termination of the business relationship for a period of 24 months.

8. Force Majeure. Neither party shall be liable for failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, pandemics, government actions, or infrastructure failures.

9. Governing Law. These Terms of Service are governed by and construed in accordance with the laws of the French Republic. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Tribunal de Commerce de Lille.

10. Modifications. vividframepoint reserves the right to modify these Terms of Service at any time. Material changes will be communicated through this website or via direct notification to active clients. Continued use of our services after modifications constitutes acceptance of the updated terms.

Last updated: January 2026.